Privacy Policy

Who we are

TogetherWise Ltd is an educational services company providing focus sessions, coaching programmes, and professional development support. When we refer to "we", "us", or "TogetherWise" in this policy, we mean TogetherWise Ltd.

If you have any questions about how we handle your data, you can contact us at info@togetherwise.co.uk.

What data we collect

When you book or purchase a service through our website, we may collect:

Your name and email address
Payment information (processed securely through our payment provider — we do not store card details)
Information you share with us during consultations, coaching sessions, or when contacting us directly
Basic usage data about how you interact with our website (see Cookies below)

Why we collect it

We collect your data for the following purposes:

To process your booking and deliver the service you have purchased
To send you confirmation and any relevant information about your session or programme
To keep you informed about upcoming TogetherWise events, sessions, and offerings that may be relevant to you
To respond to enquiries or support requests
To meet our legal and safeguarding obligations

We will never use your data for anything unrelated to the above without asking you first.

Our legal basis for processing your data

Under UK GDPR, we process your data on the following lawful bases:

Contract: Processing is necessary to deliver the service you have booked
Legitimate interests: Keeping you informed about upcoming events and relevant offerings from TogetherWise
Legal obligation: Where we are required to process data to meet safeguarding or legal responsibilities

Who we share your data with

We do not sell your data to anyone.

We may share limited data with trusted third-party services who help us operate — such as our booking platform, payment processor, and email communication tools. These providers are contractually required to handle your data securely and only for the purposes we specify.

We do not share your personal data with any third parties for their own marketing purposes.

Where safeguarding responsibilities require it, we may share relevant information with appropriate authorities. This will only occur where there is a legal or safeguarding obligation to do so.

How long we keep your data

We keep your data for as long as is necessary to deliver our services and meet our legal obligations. If you would like us to delete your data, you can contact us at any time at info@togetherwise.co.uk and we will action your request promptly.

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct any inaccurate information
Request deletion of your data
Object to how we use your data
Withdraw consent at any time where consent is the basis for processing

To exercise any of these rights, contact us at info@togetherwise.co.uk. We will respond within 30 days.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website may use cookies to understand how visitors use our site and to improve your experience. You can control cookie settings through your browser at any time. We do not use cookies to track you across other websites or for advertising purposes.

One-to-one coaching and confidentiality

Content shared during one-to-one coaching sessions is treated as confidential. We do not share what is discussed in your sessions with third parties, including institutions who may have arranged your coaching, unless you give us explicit permission or we have a safeguarding obligation to act.

Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page. We will notify you of any significant changes where we are able to do so.

TogetherWise Ltd · info@togetherwise.co.uk · togetherwise.co.uk